Today was my first day on phones at UPS and I feel amazing. Anyone who knows me knows I get too nervous anytime anything new is happening. Well today, I was not nervous at all.
Nesting was today. The plan was for me to sit with an agent who had been at UPS for awhile and listen to them take calls for four hours, asking any questions I had. After that, it would be my turn to take calls for four hours, with the agent sitting with me for assistance. That was the plan.
They put me with a nice gal who has been working there a few months. The problem is, I freaking rock, so when she needed help, she didn't go to a supervisor, she came to me. When I was taking calls, she would tell me to put a customer on hold so I could get help. I ignored her politely because I did not need help, she would then ask me questions and write stuff down as I did it.
At one point she got up to get a sup because she was very confused with the situation I was dealing with. I told her I could handle it but she didn't see that possible. By the time she came back with help, I was already off the call. The supervisor was impressed with how well I handled it and let me know I did it correctly.
Needless to say, I taught that girl a lot today and she was sad to know I'll be on my own tomorrow. A supervisor let me know that I will be on his team and he had to fight to get me. I know I rock at my job and I am very happy.
I know I'm very confident and braggy but I have the balls to back it up.. figuratively.
1 comment:
Good job!
(just don't brag at work...be quiet and let your work do the braggin' for you...)
Cool that the guy fought for you!
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